Serving Fortune 500 & Leading Enterprises with AI-Powered Voice Solutions
Table of contents
Case Study 1：Banking
Case Study 2：Fintech
Case Study 3：E-Commerce
Case Study 4：Logistics
Case Study 1: Banking
Core Capability:
AI-Powered Debt Collection & Customer Activation
Pain Points:
over300M+
High delinquency rate (over 15%) due to inefficient manual follow-ups.
40%
40% of customers ignored SMS/email reminders, requiring human intervention.
Compliance risks in manual collection processes.
Background:
A leading commercial bank faced rising non-performing loans (NPLs) in its credit card division, with 200,000+ overdue accounts monthly. Manual agents could only contact 30% of delinquent customers daily.
Solution:
Deployed an AI Voice Outbound System with:
Dynamic Script Optimization: Adjusted tone/urgency based on customer risk profiles.Multi-Channel Integration: Auto-switched to SMS/WhatsApp if calls failed.Compliance Safeguards: Real-time emotion detection to avoid regulatory violations.Results:
30%→78%
Contact Rate within 3 months.
12% → 29%
Recovery Rate
$1.2M
Saved $1.2M annually in labor costs.
Case Study 2: Fintech
Core Capability:
Loan Debt Reminder & Customer Growth
Pain Points:
25% of borrowers missed repayment deadlines due to poor communication.
Manual agents struggled to cross-sell products during reminders.
Background:
A digital lending platform with 1M+ active users needed to reduce defaults while increasing ARPU (Average Revenue Per User).
Solution:
Implemented AI Voice Bot with NLP:
Personalized Reminders: Sent via preferred channels (call/SMS/WhatsApp).Upsell Engine: Recommended microloan top-ups or insurance during calls.Payment Link Integration: Enabled instant repayment via voice command.Results:
Default Rate↓：18% → 9% in 6 months.
Cross-Sell Conversion↑：12% of reminded customers purchased add-ons.
Operational Efficiency：Handled 500K calls/month with 30 FTE (vs. 100 previously).
Case Study 3: E-Commerce
Core Capability:
Order Verification & Fraud Prevention
Pain Points:
8% fraud rate in high-value orders (>$500).
Delayed manual verification caused 15% order cancellations
Background:
A Southeast Asian e-commerce giant processed 50K+ daily orders, with fraud losses exceeding $2M monthly.
Solution:
Integrated AI Voice Verification System:
Biometric Authentication: Voiceprint matching for suspicious orders.Real-Time Risk Scoring: Flagged high-risk orders for instant agent escalation.Real-Time Risk Scoring: Flagged high-risk orders for instant agent escalation.Rresults:
Fraud Loss↓：2M→0.4M/month.
Order Confirmation Speed↑：24h → 15min.
Customer Satisfaction↑：NPS increased by 25 points.
Case Study 4: Logistics
Core Capability:
Delivery Coordination & Exception Handling
Pain Points:
20% failed deliveries due to incorrect addresses/recipient unavailability.
Call center couldn’t handle 10K+ daily delivery exceptions.
Background:
A logistics firm managing 500K+ monthly shipments across Indonesia required real-time delivery resolution.
Solution:
Launched AI Outbound + GPS Synergy:
Proactive Alerts: Auto-called recipients 2h before delivery via localized dialects.Dynamic Rerouting: Updated drivers in real-time if recipients requested new locations.CSAT Surveys: Post-delivery voice surveys to collect feedback.Rresults:
Delivery Success Rate↑：80% → 95%.
Cost per Delivery↓：1.8→1.2.
Operational Scale：Managed 3X volume without adding staff.
Ready to Transform Your Operations with AI?
Book a Demo
Solutions
Resources
Company
2025 TIDE TECH INTELLIGENCE PTE. LTD.